The Basic Principles Of Telus customer service

The Basic Principles Of Telus customer service

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Every single individual who phone calls the tech support selection is wanting to talk to a true human being immediately.  No person wants to need to jump by way of a maze of concerns in hopes of simply just remaining set within a que to talk to a real individual!  

Hey @DjE we can easily absolutely do what we could to help you. Are you able to remember to deliver us A non-public concept and We are going to go from there?

• A friend who is also a Telus customer showed me his system specifics, and He's obtaining an identical program for drastically a lot less while not having to purchase devices, which contradicts what Abdul informed me.

@chris14 I planned to crystal clear up some inaccurate information. We are going to restore TELUS owned downed lines at no demand. We are going to only take out the line absolutely for design/renovation uses but there's a cost concerned. We sent you a private message in case you want to maneuver forward with either scenario. 

How do I see that particular person.  I think I am going right into a new billing cycle and I have already been managing in circles for months

I am aware it is very disheartening simply because I'm in the same condition, although it can be in regards to the Television signal which has been lost. 

I suppose I am just previous, but I keep in mind a time when you can connect with a company, check with a human without having sitting down on hold for hrs, and really get customer service. Thanks Telus for a great customer expertise.

I are already contacting and contacting Telus and had a chat Along with the AI that didn't appear to be to understand what I used to be inquiring.

I have not been so disappointed with a company.  It's extremely hard to receive responses from Telus.  My Monthly bill has actually been altered quite a few times since signing up with them a 12 months ago following a promoter arrived to our doorway and drew us in with attractive delivers.  She even stated Telus would pay for Shaw's deal penalty to move us around.  I regret every single second of moving.  It's going to take up most of the afternoon to talk to a person at Telus.  Hold moments estimate an hour or so only being forwarded to somebody and put on maintain for another hour.  My deal arrangement shows what my Invoice needs to be but they arbitrarily modify my bill to 100.

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It transpired on Sunday which i had a terrible concern. But I used to be happy to find out this Internet site worked on weekends. And Helen granted me assist, time, and endurance to solve the problem. I'm so thankful I can't explain to!

The TELUS staff acknowledges that our perform spans a lot of Territories and Treaty parts and we're grateful for the normal Awareness Keepers and Elders who're with us today, whoever has gone just before us and the youth that encourage us.

Hi everyone, I should Get hold of customer service with reference to modifying a payment arrangement. I planned to know when there is an electronic mail or other method to Call them for the reason that I am Performing, and many periods I make an effort to contact and don't get to talk to someone prior to I must hang up.

This is the large waste of time Telus customer service and only generates an extremely pissed off customer before they get to talk into the CSR and now the CSR has to handle an already pressured for their limit customer.